These Terms and Conditions ("Terms", "Agreement") govern your membership of The Tech COOP Pty Ltd ABN 89 695 606 387 ("The Tech Co-op", "The Co-op", "we", "us", or "our") and your use of our services. By becoming a member, you ("Member", "you", "your") agree to be bound by these Terms.
Please read these Terms carefully before joining. If you do not agree to these Terms, you should not proceed with membership.
The Tech Co-op is a membership cooperative providing shared access to specialist resources — including quality assurance, marketing, operations, and sales support — for IT and managed services provider (MSP) businesses in Australia.
Our model is built on shared access. Specialists serve the cooperative membership as a whole, not any single member exclusively. This means resource availability, response times, and capacity are managed across the entire membership base.
Membership is open to Australian-registered businesses that operate in the IT or managed services provider (MSP) sector. To be eligible, your business must:
Membership is granted automatically upon completing the sign-up process and submitting payment, provided the eligibility criteria above are met. We reserve the right to verify eligibility information and to revoke membership if eligibility criteria are found to have been misrepresented.
Each membership covers one business entity (identified by its ABN). Multiple individuals within that business may access cooperative resources under a single membership, but a separate membership is required for each distinct business entity.
Your membership provides shared access to The Co-op's specialist resource pool. The specific services and specialists available may change over time as the cooperative grows and evolves. Current service areas include (but are not limited to):
Specific service offerings, availability, and scope are communicated through the member portal and cooperative communications.
Membership does not include:
Access to specialist resources is provided on a fair use basis. The Co-op manages resource allocation across the membership to ensure all members receive meaningful value. This means:
We aim to provide consistent access to specialist resources during standard Australian Eastern business hours (Monday to Friday, excluding NSW public holidays). However, availability may vary due to demand, specialist capacity, leave, and other operational factors. We do not guarantee specific response times or turnaround periods, though we strive to manage the cooperative's resources to deliver timely and meaningful support to all members.
As the cooperative evolves, we may add, modify, or discontinue specific service areas. We will communicate significant service changes to members in advance where practicable.
The current membership fee is $2,000 AUD per month (excluding GST). This fee covers access to the cooperative's shared specialist resource pool and all included services.
Membership fees are billed monthly in advance. Payment is processed automatically via your nominated payment method on your billing date. Your billing date is the date you first activated your membership, recurring monthly thereafter.
Payment is processed through our payment provider (currently Stripe). You are responsible for maintaining a valid payment method on file and ensuring sufficient funds are available for each billing cycle.
If a payment fails, we will attempt to process it again and notify you by email. If payment remains outstanding for more than 14 days past the billing date, we may suspend your access to cooperative resources until the account is brought current. If payment remains outstanding for more than 30 days, we may terminate your membership in accordance with Section 9.
We may adjust the membership fee from time to time. Any fee changes will be communicated to members by email at least 30 days before taking effect. The new fee will apply from your next billing cycle after the notice period. If you do not agree to a fee change, you may cancel your membership before the new fee takes effect in accordance with Section 8.
All fees are quoted exclusive of GST. GST will be added to your invoice in accordance with Australian taxation law. Tax invoices are provided for each payment.
New members are entitled to a 30-day money-back guarantee from the date their membership is activated. If you are not satisfied with the cooperative for any reason within this initial 30-day period, you may cancel and receive a full refund of your first month's membership fee.
To claim the guarantee, contact us at info@tcoop.co within 30 days of your membership activation date. Refunds under this guarantee will be processed to your original payment method within 14 business days.
This guarantee applies to your first month of membership only. After the initial 30-day period, the standard cancellation and refund terms in Sections 6 and 8 apply.
After the initial 30-day money-back guarantee period:
As a member, you agree to:
Members must not:
In the course of membership, you may be exposed to confidential information belonging to The Co-op, its specialists, or other members. You agree to keep such information confidential and not disclose it to any third party without prior written consent. This obligation survives the termination of your membership.
You may cancel your membership at any time by emailing info@tcoop.co. Cancellation requires 30 days' written notice.
Upon cancellation:
Former members may rejoin the cooperative at any time, subject to current eligibility requirements and the membership fee in effect at the time of rejoining. The 30-day money-back guarantee does not apply to returning members.
We may suspend your access to cooperative resources, with or without notice, if:
We will notify you of any suspension and the reason for it. Where practicable, we will give you an opportunity to remedy the issue before suspension takes effect.
We may terminate your membership:
Upon termination:
All intellectual property in The Co-op's website, branding, tools, frameworks, templates, systems, and methodologies remains the property of The Tech COOP Pty Ltd. Your membership does not grant you ownership of or any licence to use The Co-op's intellectual property beyond what is necessary to receive the cooperative's services during your membership.
Where specialists produce deliverables specifically for your business (such as documents, strategies, audits, or other materials created at your request), you own the intellectual property in those deliverables once they are delivered to you and your membership fees are current.
The Co-op retains the right to use general knowledge, techniques, methodologies, and non-confidential learnings from service delivery across the cooperative — this is how we improve and develop our shared resources for all members.
You retain ownership of any content, data, or materials you provide to The Co-op. By providing such materials, you grant us a limited licence to use them as necessary to deliver the cooperative's services to you.
The Co-op provides access to shared specialist resources to support your business. We do not guarantee any specific outcome, result, revenue improvement, or business performance. Any projections, strategies, or recommendations provided through the cooperative are opinions and guidance only — not guarantees.
To the maximum extent permitted by law, The Tech COOP Pty Ltd's total liability to you for any claims arising out of or in connection with your membership and these Terms is limited to the total membership fees paid by you in the 3 months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including (but not limited to) loss of profits, revenue, data, business opportunities, or goodwill — whether arising from contract, negligence, or otherwise.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
If a dispute arises in connection with your membership or these Terms, both parties agree to first attempt to resolve it in good faith through direct communication. Please contact us at info@tcoop.co outlining the nature of the dispute.
If the dispute is not resolved within 30 days of the initial complaint, either party may refer the matter to mediation administered by the Australian Disputes Centre (ADC) or another mutually agreed mediation service. The costs of mediation will be shared equally between the parties unless otherwise agreed.
If mediation does not resolve the dispute, either party may pursue the matter through the courts of New South Wales, Australia. Both parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.
We may update these Terms from time to time. Changes may arise due to service evolution, legal or regulatory requirements, operational needs, or feedback from the membership.
If you do not agree to a material change, you may cancel your membership before the change takes effect in accordance with Section 8. Continued use of the cooperative's services after a material change takes effect constitutes acceptance of the updated Terms.
The "Last Updated" date at the top of these Terms will always reflect the most recent revision. Previous versions are available on request by contacting info@tcoop.co.
This Agreement is governed by the laws of New South Wales, Australia.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Tech COOP Pty Ltd regarding your membership. They supersede any prior discussions, representations, or agreements.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
A failure by The Co-op to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your membership or any rights under this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement to a successor entity (e.g. in the event of a business restructure or acquisition) with notice to you.
Neither party will be liable for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, pandemics, government actions, internet disruptions, or other force majeure events. If such an event continues for more than 60 days, either party may terminate this Agreement with written notice.
All formal notices under this Agreement must be in writing and sent by email. Notices to The Co-op should be sent to info@tcoop.co. Notices to members will be sent to the email address on file for the membership account.
In these Terms, unless the context requires otherwise: words in the singular include the plural and vice versa; references to a person include corporations, partnerships, and other entities; "including" means "including without limitation"; and references to currency are to Australian Dollars (AUD). Section headings are for convenience only and do not affect interpretation.
By completing the membership sign-up process and submitting payment, you acknowledge and confirm that:
The Tech COOP Pty Ltd ABN: 89 695 606 387
Email: info@tcoop.co Address: Unit 3, 193 Darling Street, Balmain NSW 2041, Australia Website: https://tcoop.co
