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A service model underpinning delivery and powering up revenue.

Delivery
 - support tickets from $10.
Sales
- no more undercharging, underselling and being underappreciated. 
At first The COOP's focus is on the following deliverables:
- Someone updating your clients documentation (eg. IT Glue)
- A reporting analyst, measuring & reporting KPI's
- Sales help, tightening up your sales cycle.
- Sales coaching, brushing up and building sales skills
- QA coordinator - checking ticket quality.
And so much more we can do with member support.
Whatever stage your MSP is at, The COOP can help you maintain your margins and increase volume. That's a winning formula.

For Grow members it's a planned journey.

From day 1 - what does it look like.
Benchmarking your business is the first step. Together we'll document what makes your business unique and what drives you.
Strategic goals and what you want to get done. You get key resources from day 1. 
Every day you're building up business capabilities. Getting organised, reporting on more metrics, getting your branding and marketing together, improving quality through QA and more.
And importantly you're smashing support tickets. 
Phase 1
Status Check
Phase 2
Optimize
Phase 3
Grow

What's the process

You get a dedicated Member Success Coordinator who manages tasks and people for you.
Work is managed and updated out of your system. 
1. Single point of contact (success coordinator)
2. Your existing ticketing system (CW, Halo, slack etc)
3. Weekly Pulse (accountability) + reviewing and setting priorities
Some functions such as marketing are ongoing, the pulse updates are the reporting + accountability mechanics of the COOP.
The COOP member plans
Everything we do is directed towards the same outcome for members; improve their outcomes. Check out our Pricing page for details on all our member plans. 

Get Ready

Benchmark + lay the foundations

    Numbers

  • Sales + margin
  • Leads + sales
  • 80:20

    • People

  • Team capability
  • Capacity
  • Bottlenecks

    • Strategy

  • Understanding
  • Reporting & data analysis
  • Optimising resources

Get Going

Implement + a cycle of: measure, report, review, improve.

    Customer

  • Sales process design
  • Digital marketing
  • Sales support services

    • Delivery

  • QA
  • Utilisation improvement
  • Monitoring

    • HQ

  • System and processes
  • Improved reporting
  • Admin support

Growing

Building on + forward looking

    Focus

  • Accountability
  • Monitoring + optimising
  • Consistency

    • Improvement

  • Customer specific
  • Delivery specific
  • Other (peers, legals ++)

    • Long-term 

  • Leadership
  • Succession + exit plans
  • Research & development + future proofing

The summary version of the COOP

In a nutshell - for a fixed membership, you can get a lot more done in your business. As the founder I believe in this so much I will work with you for 30 days and if you don't see the value of what we are building and doing for business owners like you - 100% money back guarantee.

If you're still scratching your head...

Keep exploring the website. We’ve included all the information you need there (rather than hiring a sales team) so that membership fees stay focused on delivering genuine value to our members.

Click below to read detailed use cases and see how the COOP works across a range of situations.

Delivering on sales and marketing

Undersold, undercharged and underappreciated.
The padlock on growth is ready to be opened. You have the key to your success. let's unlock it.
With your delivery costs optimised, the only thing you need to focus on is getting more sales and better margins.
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