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Starting with tickets and winning with sales.

Delivering tickets for members at the lowest possible cost.
Supercharging sales efforts and outcomes.
At first The COOP's focus is on the following deliverables:
- Someone updating your clients documentation (eg. IT Glue)
- A reporting analyst, measuring & reporting KPI's
- Sales help, tightening up your sales cycle.
- Sales coaching, brushing up and building sales skills
- QA coordinator - checking ticket quality.
And so much more we can do with member support.

For Grow members it's a 90 day planned journey.

From day 1 through to 90+ days - what does it look like.
Benchmarking your business is the first step. Together we'll document what makes your business unique. 
As we go along, there will be a list of strategic things you want to get done. We use this list to allocate the crew your business needs right now. 
For example; let's say you want to get operations procedures into a form the team can read and learn from - the membership will enable this via documenting, improving and building or updating the online interface.
During this process, you're building up business capabilities. Getting organised, reporting on more metrics, getting your branding and marketing together, improving quality through QA and more.

What's the process

You get a dedicated Member Success Coordinator who manages tasks and people for you.
Work is managed and updated out of your system. 
1. Single point of contact (success coordinator)
2. Your existing ticketing system (CW, Halo, slack etc)
3. Weekly Pulse (accountability) + reviewing and setting priorities
Some functions such as marketing are ongoing, the pulse updates are the reporting + accountability mechanics of the COOP.

Get Ready

Benchmark + lay the foundations

    Numbers

  • Sales + margin
  • Leads + sales
  • 80:20

    • People

  • Team capability
  • Capacity
  • Bottlenecks

    • Strategy

  • Understanding
  • Reporting & data analysis
  • Optimising resources

Get Going

Implement + a cycle of: measure, report, review, improve.

    Customer

  • Sales process design
  • Digital marketing
  • Sales support services

    • Delivery

  • QA
  • Utilisation improvement
  • Monitoring

    • HQ

  • System and processes
  • Improved reporting
  • Admin support

Growing

Building on + forward looking

    Focus

  • Accountability
  • Monitoring + optimising
  • Consistency

    • Improvement

  • Customer specific
  • Delivery specific
  • Other (peers, legals ++)

    • Long-term 

  • Leadership
  • Succession + exit plans
  • Research & development + future proofing

The summary version of the COOP

In a nutshell - for a fixed membership, you can get a lot more done in your business. As the founder I believe in this so much I will work with you for 30 days and if you don't see the value of what we are building and doing for business owners like you - 100% money back guarantee.

If you're still scratching your head...

Keep exploring the website. We’ve included all the information you need there (rather than hiring a sales team) so that membership fees stay focused on delivering genuine value to our members.

Click below to read detailed use cases and see how the COOP works across a range of situations.
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